Returns, Refunds & Complaints
At Flowers by Florists, we are committed to ensuring your complete satisfaction with every purchase. If you encounter any issues with your order, please refer to our policies below for assistance.
We guarantee the freshness of our flowers, ensuring that they arrive in perfect condition. In the rare event that your flowers are not up to our high standards, our returns and refunds process is designed to be straightforward and customer-friendly.
Whether you are a household or a business in London, you can trust us to handle any concerns promptly and professionally.
Damaged on Arrival
We understand how disappointing it can be to receive damaged flowers. If your order arrives in less than perfect condition due to any mishandling, please notify us immediately.
To ensure a smooth resolution, please take clear photos of the damage and send them to our customer service team within 24 hours of receiving your order.
We will assess the situation and offer you a replacement of the damaged items or a full refund, depending on your preference and availability of stock.
Freshness Guarantee
Our freshness window guarantees that the flowers you receive will remain vibrant and lively for a specified period. Typically, our flowers maintain peak freshness for 5 to 7 days when properly cared for.
Should you find that your flowers are wilting or not meeting the freshness standards we've set, please reach out to us within the freshness window period.
We are dedicated to providing you with flowers that not only look beautiful upon delivery but also continue to brighten your space for days to come.
Refunds and Replacements
If you are unsatisfied with your purchase, you are eligible for a refund or replacement based on the nature of your concern.
For issues related to quality, freshness, or damage, please contact us as soon as possible to initiate the refund or replacement process.
Refunds will be processed using the original payment method, and replacements will be dispatched promptly to ensure you receive your order without delay.
Complaints Process
Your feedback is invaluable to us, and we take all complaints seriously. If you have any issues or concerns, please follow our complaints process to help us improve our services.
Begin by contacting our customer service team with detailed information regarding your experience. We aim to respond to all complaints within 48 hours.
Depending on the nature of the complaint, we will work with you to find a satisfactory resolution, whether that's a refund, replacement, or other appropriate compensation.
Trusted Local London Florist
Flowers by Florists is a trusted local London florist, proudly serving households and businesses in the surrounding areas. Our dedication to quality and customer satisfaction sets us apart in the community.
We take pride in delivering fresh, beautiful flowers for all occasions, ensuring that every arrangement meets our high standards before it reaches your doorstep.
Thank you for choosing Flowers by Florists. We look forward to continuing to serve your floral needs with excellence and care.
